Roadside and Accident Assistance
Roadside Assistance Beneficiaries have access to the following services in the event of a roadside emergency (limited up to R500 per incident): Flat battery - jump start only (replacement of battery for the beneficiary’s account) Flat tyre (help with change of tyre) Keys locked in vehicle (unlocking only) Fuel assistance (limited to five liters per incident) Minor roadside–running repairs (electrical, coil, immobilizer etc.) Transmission of urgent messages   Tow-in Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of: Mechanical breakdown Electrical breakdown Accident damage   Courtesy Transport Where   the   vehicle   needs   to   be   towed   to   a   repairer,   we   will   arrange   for   the   occupants   of   the   vehicle   (up   to   a   maximum   of   four   persons)   to   be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence. Hotel Accommodation Where   the   breakdown   has   occurred   outside   a   radius   of   100   km   from   your   normal   place   of   residence,   resulting   in   an   overnight   delay,   we   will   arrange hotel accommodation for the occupants of the vehicle (up to a maximum of two people). Car Rental If   the   circumstances   of   the   problem   entitles   you   to   the   hotel   accommodation   benefit   but   you   would   prefer   to   continue   with   your   journey   immediately, we   will   arrange   for   a   rental   car   to   enable   you   to   reach   your   destination,   subject   to   your   qualifying   for   a   rental   vehicle   in   terms   of   the   car   rental companies   general   terms   and   conditions.   The   costs   incurred   will   be   confined   to   rental   charges;   delivery   and   collection   of   the   hire   vehicle,   and   the   car must be surrendered on arrival at your destination.   Vehicle Repatriation In   the   event   of   a   beneficiary’s   vehicle   being   left   for   repairs,   we   will   pay   up   to   R500   for   24-hour,   Group-B   car   rental   or   a   flight   ticket   to   collect   the vehicle   after   repairs.   Alternatively,   should   the   vehicle   have   been   towed   to   a   dealership   closer   to   the   beneficiary’s   place   of   residence,   we   will supplement the additional tow costs with the costs of car rental.   This service is limited to three incidents per year *Please   note:   This   cover   excludes   all   vehicles   over   3   500kg,   trailers,   caravans   and   boats.   A   beneficiary   will   not   be   entitled   to   service   where   the vehicle   is   not   in   a   roadworthy   condition.   Any   costs   incurred   through   arrangements   made   by   the   beneficiary   without   prior   authorisation   shall   not   be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
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